3ebd FAQ – Frequently Asked Questions and Detailed Answers Together

Each person may only open one account. Creating multiple accounts is a violation of 3ebd's rules. If detected, all accounts may be suspended and balances forfeited. If you have an issue with an existing account, please contact support.

Yes, some details can be updated. Your email address and mobile number can be changed from Account Settings. However, to update your name or date of birth, you will need to contact support and submit the required documentation.

KYC verification is required before your first withdrawal or when your transactions exceed a certain amount. You'll need to submit a scanned copy of your national ID or passport. Verification is typically completed within 24 hours.

The minimum deposit on 3ebd varies by payment method. For mobile banking, it generally starts from as low as 50 BDT. You can set your own maximum deposit limit in your account settings — use this feature as part of responsible gaming.

Wait 5 minutes after making a deposit. If the balance still hasn't updated, contact live chat support with your transaction reference number or a screenshot. Issues are usually resolved within 30 minutes.

3ebd does not charge any additional fees on deposits. However, your mobile banking or wallet provider may apply their own transaction fees, depending on their policies.

The minimum withdrawal amount varies by method. For mobile banking or wallet transfers, it generally starts from 300 BDT. A maximum daily withdrawal limit also applies, which varies based on your account level.

Common reasons for a rejected withdrawal include incomplete KYC verification, unmet bonus wagering requirements, or a technical issue. The reason for the rejection will be sent to you by email. Contact support to resolve the issue.

To withdraw a bonus, you must meet the wagering or rollover requirements. For example, a 30x wagering requirement means you need to place bets totaling 30 times the bonus amount. Once the requirement is met, you can withdraw your bonus. Check the offer page for the specific terms of each bonus.

In the 3ebd referral program, share your unique code or link with a friend. When they register and make their first deposit, both of you will receive a bonus. You can find your referral code in your account settings.

Go to the Sports section and select your preferred sport. You'll see real-time odds for live matches. Click on the team or outcome you want to bet on. Enter your stake in the bet slip and confirm. If you have a balance, your bet will be accepted immediately.

Start by refreshing the page. If that doesn't help, clear your browser cache and try again. Check your internet connection. If the problem continues, contact support. If an issue occurs mid-game, your bet is generally saved automatically to a safe state.

Change your password immediately and notify support. Request a temporary account suspension. Our security team will investigate and take action. For future protection, enable two-factor authentication (2FA).

Yes, you can log in to both the app and the website using the same account. Your balance, bonuses, and betting history are all kept in sync. Winnings from the app will also be visible on the website.

To install the APK on an Android phone, go to Settings and enable "Unknown Sources" or "Install unknown apps." On iOS, if the app won't install, go to Settings → General → Device Management and mark the app as trusted. If the issue persists, contact support.

Yes, the 3ebd support team provides full assistance in Bengali. Bengali-speaking support agents are available 7 days a week, 24 hours a day for users in Bangladesh. Support in English is also available.